FAQ — Frequently Asked Questions
Products & Expertise
Do our fruits contain added sugar? No. Our fruits are 100% natural—no added sugar, no additives, no preservatives, no coloring. What you receive is only the fruit, in its full integrity.
Why can some slices vary? The Originea works exclusively with natural fruits, selected and processed by hand. Variations in shape, color, or texture may appear from one slice to another: they reflect the fruit, the season, and its origin. We consider them the signature of authentic production.
Are the products vegan and gluten-free? Yes. All our dehydrated fruits are vegan, gluten-free, and naturally fit into a healthy and balanced diet.
Are the products suitable for children? Yes. With no added sugar or additives, our fruits make a healthy snack suitable for the whole family. Just be sure to adjust portions according to age.
Are the products suitable for diabetics? Our fruits contain no added sugar. However, dehydration naturally concentrates the fruit's sugars. We recommend that diabetics consult their doctor before consumption.
Fruit Origin
Are ORIGINEA fruits French? Yes. The Originea prioritizes a selection of fruits of French origin, from orchards located within approximately 100 km of our production site in Drôme, when the season and harvests allow. This proximity allows us to guarantee optimal freshness, work with fruits harvested at maturity, limit transport, and maintain a direct relationship with our producers. When certain fruits are not locally available according to the season, The Originea selects European origins recognized for their quality, always transparently indicated on the product sheet.
Are the products organic? Not all our fruits are certified organic. We prioritize above all gustatory quality, traceability, and practices that respect the fruit and its environment.
Processing & Storage
How are the fruits processed? The Originea fruits are washed, precisely sliced by hand, then slowly dehydrated at low temperature—for a minimum of 14 hours—to preserve their natural color, aromas, and authentic taste. No additives, no shortcuts.
What is the difference between dehydrated fruit and dried fruit? The two terms are often confused. Low-temperature dehydration better preserves the fruit's aromas, color, and nutrients than traditional high-temperature drying. At The Originea, we exclusively use slow, low-temperature dehydration to achieve a premium result.
How to store dehydrated fruits? Store in a cool, dry place away from light. After opening, carefully reseal the bag to preserve the crunch and aromatic intensity.
What is the shelf life? The shelf life is indicated on each package. Generally, our fruits can be stored for up to 12 months under optimal conditions.
Use & Tasting
How to enjoy ORIGINEA fruits? They can be enjoyed in many ways: alone, as a natural snack; in hot or cold infusion; as a garnish for cocktails, mocktails, or aperitifs; to enhance desserts, pastries, or cheese platters; in creative cooking; or as a decorative touch on a table or during an event.
Can your fruits be used in cooking and baking? Absolutely. Our dehydrated fruits are perfectly suited for creative cooking—rehydrated, incorporated into preparations, used as cake decoration, or infused into creams and sauces. Their concentrated flavor brings a premium touch to every creation.
What is the Signature Cocktails range? The Signature Cocktails range is designed for mixology and creation. The slices are selected for their aromatic intensity and hold, ideal for refined drinks and elegant presentations.
Do you offer gift sets? Yes. Several of our collections are available as gift sets or selections designed for gifting. For any personalized request, contact us at contact@theoriginea.com.
Orders & Delivery
What are the preparation times? Each order is prepared by hand, in small batches, and shipped within 1 to 3 business days. For full details, please refer to our Shipping Policy.
Where do you deliver? We deliver in mainland France and many European countries. Available zones are indicated during checkout.
What are the delivery times? Mainland France: 3 to 7 business days. Europe: 5 to 10 business days. These times may vary during holiday periods or peak activity.
Is delivery free? Yes. Delivery is free for purchases over €45, automatically applied at checkout.
Will I receive a tracking number? Yes. A shipping confirmation email containing a tracking link will be sent to you as soon as your package is picked up by the carrier.
My tracking shows delivered but I haven't received anything. Check your mailbox and secure areas, ask your neighbors or household members, then contact the carrier directly. If the package remains unfound, write to us within 48 hours at contact@theoriginea.com.
I entered a wrong delivery address. Contact us immediately at contact@theoriginea.com. If the order has not yet been shipped, we will do our best to correct the address. Once the package is handed over to the carrier, modification is no longer possible and reshipment fees may apply.
Returns & Claims
Can I return a product? Due to the food nature of our products, returns are not accepted except in case of a defective or non-compliant product. For full details, please refer to our Refund Policy.
What if my package is damaged? Contact us within 48 hours of receipt at contact@theoriginea.com, attaching your order number and photos of the package. Each situation is carefully reviewed.
How long will it take to get a refund? Once approved, the refund will be processed within 3 to 5 business days to the original payment method.
Can I cancel my order? Yes—only before shipment. After the package is picked up by the carrier, cancellation is no longer possible. Contact us without delay at contact@theoriginea.com.
Payments & Security
Is payment secure? Yes. All payments are processed via secure and encrypted providers. We never store your bank details.
I haven't received a confirmation email. Check your spam folder and promotions tab. If the email is still unfound, write to us at contact@theoriginea.com—we will resend it as soon as possible.