Terms of sale

Version in effect as of October 18, 2026

1. Purpose These General Terms and Conditions of Sale (GTC) govern the sale of products on The Originea website, a brand specializing in the artisanal processing of dehydrated fruits and botanicals, intended for sale to consumers and, where applicable, to professionals. Any order placed on the website implies unreserved acceptance of these GTC.

2. Products The products offered are artisanal products, made in small batches from carefully selected fruits and botanicals. Due to the natural and artisanal nature of the products, variations in shape, color, size, or texture may appear, without affecting quality or food safety. Photographs and descriptions are provided for informational purposes only and cannot constitute a contractual commitment.

3. Order The customer places an order directly on The Originea website. A confirmation email is sent to the customer after payment validation. Any order is considered firm and final after payment validation. The Originea reserves the right to refuse or cancel any order in case of prior dispute with the customer or suspicion of fraud.

4. Pricing Prices are indicated in euros (€), all taxes included (inclusive). The Originea is subject to VAT (intra-community VAT number: FR77106817133); the applicable VAT is included in the displayed prices and itemized on the invoice. The Originea reserves the right to modify its prices at any time, with products being billed according to the rates in effect at the time of order validation. Shipping costs are detailed in the Shipping Policy. Free delivery may be offered from a certain purchase amount, indicated automatically during checkout.

5. Payment Payment is due immediately upon order. Accepted payment methods are: credit card (Visa, Mastercard, CB) and any other secure payment method offered on the site at the time of order. Payments are processed through secure and encrypted payment providers. The Originea never stores customer banking information.

6. Delivery Delivery terms (zones, timeframes, costs) are detailed in the site's Shipping Policy. Delivery timeframes are provided for informational purposes. The Originea cannot be held responsible for delays caused by carriers.

7. Right of Withdrawal In accordance with articles L.221-18 and following of the Consumer Code, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to provide a reason. This right can be exercised via our online withdrawal function (retractation.theoriginea.com) or by any unambiguous declaration sent to contact@theoriginea.com. In accordance with article L.221-28 of the Consumer Code, the right of withdrawal does not apply to:

  • products made to order or clearly personalized (art. L.221-28 3°) ;
  • products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection, once opened (art. L.221-28 4°) ;
  • products liable to deteriorate or become obsolete rapidly (art. L.221-28 4°).

In case of withdrawal, direct return shipping costs are the customer's responsibility. The terms of exercising the right of withdrawal and reimbursement are detailed in our Withdrawal, Return and Refund Policy.

8. Claims and Damaged Products In case of a missing, non-compliant, or damaged product upon transport, the customer is invited to contact The Originea within 7 days of receipt, providing their order number and photos if necessary, at: contact@theoriginea.com. Each request will be reviewed carefully.

9. Liability The Originea cannot be held responsible for indirect damages resulting from the use of the products sold. The liability of The Originea is in any case limited to the amount of the order in question.

10. Personal Data Personal data collected is necessary for order processing and is handled in accordance with the site's Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).

11. Intellectual Property All elements of The Originea website (texts, visuals, logos, content) are protected by intellectual property law and remain the exclusive property of the brand. Any reproduction, in whole or in part, is strictly prohibited without prior written authorization from The Originea.

12. Applicable Law and Disputes These GTC are subject to French law. In case of dispute, an amicable solution will be sought as a priority. Failing that, the competent courts shall be those within the jurisdiction of the company's registered office.

If a dispute cannot be resolved amicably, you may refer it free of charge to the consumer mediator CNPM Médiation Consommation (www.cnpm-mediation-consommation.eu), in accordance with articles L.611-1 et seq. of the French Consumer Code. Before contacting the mediator, you must first have sent us a written complaint at contact@theoriginea.com.

Contact 📧 contact@theoriginea.com We respond within 24 to 48 hours (business days).