Shipping policy
Order Preparation
Every The Originea order is prepared by hand, in small batches, with special attention paid to quality, presentation, and product protection.
Our dried petals and flowers are crafted to order. Orders are typically prepared and shipped within 3 to 5 business days, outside exceptional periods (launches, holidays, peak traffic). The Originea reserves the right to slightly extend this timeframe to guarantee optimal preparation, with no compromise on quality.
Delivery Zones
We currently deliver to the following countries:
- Metropolitan France
- Europe: Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Austria, Portugal, Ireland, Denmark, Sweden, Finland, Poland, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Malta, Cyprus, Greece
- Switzerland
- United Kingdom
- United States
Available delivery zones are confirmed at checkout.
Delivery Methods and Rates
Metropolitan France
| Delivery Method | Estimated Timeframe | Rate |
|---|---|---|
| Pickup Point Delivery (Mondial Relay) | 2 to 4 business days | From €4.90 |
| Home Delivery (Colissimo) | 2 to 4 business days | From €6.90 |
| Free Delivery | — | From €45 purchase |
Europe, Switzerland & International
| Destination | Estimated Timeframe | Rate | Free Delivery From |
|---|---|---|---|
| European Union | 3 to 7 business days | From €7.20 | €65 |
| Switzerland | 4 to 10 business days | CHF 20 | CHF 150 |
| United Kingdom | 4 to 10 business days | £26 | £150 |
| United States | 4 to 10 business days | $45 | $200 |
Exact rates are clearly displayed before payment confirmation.
Delivery Timeframes
The stated timeframes are provided as estimates and may vary depending on the chosen delivery method, destination, carrier conditions, and periods of high activity. The Originea cannot be held responsible for delays attributable to carriers.
Wedding Planning Advice
For a specific event date, we recommend ordering 2 to 3 weeks in advance. Our dried petals keep for 12 months, and our preserved petals for 1 to 3 years, in a dry place away from light and heat.
Order Tracking
A shipping confirmation email containing tracking information is sent as soon as the order is picked up by the carrier.
Packaging and Product Protection
Our dried petals and flowers are delicate products. Each order is carefully packaged to preserve petal integrity, visual quality, and natural colors. Despite all precautions taken, slight variations may appear due to the artisanal and natural nature of the products.
Customer Responsibility — Delivery Address
The customer is responsible for the accuracy of delivery information provided with the order. In case of address error or failure to pick up a package at a pickup point, The Originea cannot be held responsible and additional fees may apply for reshipping.
Damaged or Lost Package
In case of visibly damaged or lost package, contact us within 7 days of receipt by providing:
- The order number
- Photos of the package and product if necessary
Each situation will be examined carefully and handled as quickly as possible.
Mediation and Dispute Resolution
In case of a dispute not resolved amicably, you may resort free of charge to an approved consumer mediator via CNPM Médiation Consommation (www.cnpm-mediation-consommation.eu), in accordance with articles L.611-1 and following of the Consumer Code.
Contact
📧 contact@theoriginea.com
We respond within 24 to 48 business hours.
At The Originea, every order is prepared with care to guarantee an experience worthy of our artisanal standards. The quality of our products and the satisfaction of each customer are at the heart of our commitment. 🤍